📘Citizen Charter
📘 Clappana Grama Panchayat
Citizen Charter
Information regarding services, timelines, responsibilities and grievance redressal mechanisms provided by the Grama Panchayat.
What is a Citizen Charter?
Citizen Charter is a public commitment by the Grama Panchayat to deliver services in a transparent, efficient and time-bound manner. It explains available services, procedures, required documents, responsible officers and service timelines.
Major Services Offered
🏠 Civil Services
- Birth Certificate
- Death Certificate
- Marriage Registration
- Various Certificates
🏗️ Building Services
- Building Permit
- Building Number
- Completion Certificate
- Land Related Services
💰 Revenue Services
- Property Tax
- License Renewal
- Fee Collection
- Online Services
🤝 Welfare Services
- Pension Services
- Complaint Registration
- Development Schemes
- Public Support Services
Service Delivery Process
① Submit Application
② Verification of Documents
③ Officer Review
④ Service Delivery within Timeline
Citizen Rights
- Receive timely services
- Know procedures transparently
- Access information
- Submit complaints and seek resolution
- Receive fair and respectful treatment
Citizen Responsibilities
- Provide correct information
- Submit required documents
- Pay prescribed fees
- Follow applicable rules
Grievance Redressal
- Submit complaints directly at Panchayat Office
- Use online grievance facilities
- Expect time-bound resolution